Frequently asked questions to help you buy a voucher, a gift box or an item - GRAND HOTEL DU LAC VEVEY
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing the recipient to book their dates at our establishment GRAND HOTEL DU LAC VEVEY.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format and sent immediately after purchase. For an in-person shopping experience, you can visit the Grand Hôtel du Lac Vevey directly.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can choose to send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order in our official GRAND HOTEL DU LAC VEVEY store.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. Digital delivery is immediate, while in-person pickup is done directly at the GRAND HOTEL DU LAC VEVEY establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with immediate delivery in digital format. Enjoy the unique experience offered by the Grand Hôtel du Lac Vevey.
How do I create a group fund and invite people?
To create a kitty and invite friends and family to contribute to the purchase of a gift box, select the dedicated option during your order. You can then share the kitty by email or via a personalized link. Enjoy this shared gift experience at Grand Hôtel du Lac Vevey.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift sets offered, such as the 4-course dinner at the EMOTIONS restaurant by Guy Ravet or the 90-minute ceremonial oil massage. You can select the amount that fits your budget from the options available in our official GRAND HOTEL DU LAC VEVEY boutique.
How can I log in to my account?
To access your account on our official store, use your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy the gift box shopping experience at GRAND HOTEL DU LAC VEVEY.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our GRAND HOTEL DU LAC VEVEY store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the unique experiences at Grand Hôtel du Lac Vevey.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our GRAND HOTEL DU LAC VEVEY website.
How do I purchase or give a gift box?
To offer a gift box from GRAND HOTEL DU LAC VEVEY, select your gift box from our stays, gourmet dinners, or wellness treatments, add it to your cart, and personalize it with a message. You will immediately receive a digital gift box to offer, valid for a reservation at our establishment GRAND HOTEL DU LAC VEVEY.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a 200 CHF gift voucher to your loved ones, who can choose from our gastronomic or wellness experiences at GRAND HOTEL DU LAC VEVEY. The recipient can book their dates directly with the establishment GRAND HOTEL DU LAC VEVEY.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can book your dates at the establishment according to availability and enjoy the unique experience of the GRAND HOTEL DU LAC VEVEY.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment GRAND HOTEL DU LAC VEVEY.
Is the gift box customer service reachable by phone?
The customer service of GRAND HOTEL DU LAC VEVEY is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your stay at Grand Hôtel du Lac Vevey.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. The opening hours are displayed on the contact page of Grand Hôtel du Lac Vevey.
Is there a dedicated customer service for gift boxes?
GRAND HOTEL DU LAC VEVEY offers a dedicated customer service to answer all your questions about your gift box. You will find useful information and tips on our website to fully enjoy your experience at our establishment GRAND HOTEL DU LAC VEVEY.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is designed to guide you in using your gift box at GRAND HOTEL DU LAC VEVEY. You will find practical information about booking, validity, and available services to fully enjoy your experience at our establishment GRAND HOTEL DU LAC VEVEY.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by GRAND HOTEL DU LAC VEVEY. However, you can offer a massage among the available options, such as the Ceremonial Oil Massage or the Signature Massage.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other clients, according to the reservation conditions of our establishment GRAND HOTEL DU LAC VEVEY.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box itself or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at Grand Hôtel du Lac Vevey.
Is parking included in my gift box?
The gift box does not include parking. For your convenience, our establishment GRAND HOTEL DU LAC VEVEY offers nearby parking, but it is subject to availability and specific conditions.
Is breakfast included in my gift box?
The GRAND HOTEL DU LAC VEVEY gift boxes do not systematically include breakfast. To check the included services, please consult the specific conditions of your gift box. Enjoy your stay at GRAND HOTEL DU LAC VEVEY.
Is special attention given to the recipient of a gift box?
At GRAND HOTEL DU LAC VEVEY, special attention is given to gift box recipients, with a warm and discreet welcome, as well as attentive and personalized service. You will enjoy an enchanting setting and a unique experience at our establishment GRAND HOTEL DU LAC VEVEY.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to welcome you to our establishment, GRAND HOTEL DU LAC VEVEY.
Should we bring towels to the Spa?
The towels are provided by the spa of our establishment GRAND HOTEL DU LAC VEVEY.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in different options, tailored to each need, within our establishment GRAND HOTEL DU LAC VEVEY.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are available immediately after purchase, and you can customize them to your liking. Enjoy the GRAND HOTEL DU LAC VEVEY experience.
Do you offer preferential rates for bulk purchases?
Preferential rates are offered for large quantity purchases, with a customized quote based on the volume ordered at our GRAND HOTEL DU LAC VEVEY establishment.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, tailored to your specific needs within our GRAND HOTEL DU LAC VEVEY establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. We will update the email address associated with your gift box according to the conditions of the GRAND HOTEL DU LAC VEVEY establishment.
How can I leave a review for my gift box?
You can share your feedback about your experience online through our customer area. At GRAND HOTEL DU LAC VEVEY, we value your input to continuously improve our services.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment GRAND HOTEL DU LAC VEVEY.
Is there a dress code for the gift box?
For dinner at the EMOTIONS restaurant by Guy Ravet, smart attire is recommended. GRAND HOTEL DU LAC VEVEY combines elegance and relaxation, inviting you to feel at home while maintaining a certain harmony. Enjoy your experience at our establishment GRAND HOTEL DU LAC VEVEY.
From what age can I get a treatment?
The minimum age to receive a treatment at GRAND HOTEL DU LAC VEVEY is generally 18 years old, unless it is for specific massages where it may be higher. The exact conditions are indicated on each gift box.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The beneficiary can choose their dates and make their reservation directly with the GRAND HOTEL DU LAC VEVEY establishment.
How can one access the hotel from the airport?
To access GRAND HOTEL DU LAC VEVEY from the airport, you can choose a taxi transfer or rent a car. The hotel is approximately 45 minutes from Geneva International Airport, offering a breathtaking view of Lake Geneva.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at the Grand Hôtel du Lac Vevey, which combines luxury and comfort for a pleasant stay. The establishment provides adapted facilities to guarantee a warm and obstacle-free welcome. Fully enjoy your experience at the Grand Hôtel du Lac Vevey.
Are pets allowed in the establishment?
The GRAND HOTEL DU LAC VEVEY accommodates pets under certain conditions. For more details, it is advisable to refer to the general terms and conditions of sale.
Where can I find the menus?
The menus for the EMOTIONS restaurants by Guy Ravet are available directly on the GRAND HOTEL DU LAC VEVEY website. You will find detailed descriptions of the gastronomic sequences offered, as well as information about local products and the wines of Lavaux. This information is accessible to help you choose your culinary experience within our establishment GRAND HOTEL DU LAC VEVEY.
What are the hours of operation?
The hours of GRAND HOTEL DU LAC VEVEY vary depending on the services and the seasons. To fully enjoy your experience, we recommend that you check the hours directly on our GRAND HOTEL DU LAC VEVEY website.
Is there parking available near the establishment?
GRAND HOTEL DU LAC VEVEY has a nearby parking lot to make your stay more convenient. This way, you can fully enjoy your experience at our establishment GRAND HOTEL DU LAC VEVEY.
What are the delivery methods for gift boxes/vouchers?
The GRAND HOTEL DU LAC VEVEY gift boxes are sent immediately by email in digital format. The beneficiary can then book their dates directly with the GRAND HOTEL DU LAC VEVEY establishment.
Is postal delivery offered?
We offer the postal delivery of our gift boxes. The gift box is sent in digital format immediately, and the lucky recipient can book their dates at the GRAND HOTEL DU LAC VEVEY establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for experiences within our GRAND HOTEL DU LAC VEVEY establishment.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer an experience at GRAND HOTEL DU LAC VEVEY. The digital format is sent immediately after your purchase, while the physical format is also available for a more personal touch, at our establishment GRAND HOTEL DU LAC VEVEY.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the excellence of our establishment, GRAND HOTEL DU LAC VEVEY.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box from GRAND HOTEL DU LAC VEVEY. Delivery by email is immediate, allowing the recipient to enjoy their experience quickly.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The delivery is immediate in digital format, and shipping costs are included. Take advantage of this option to offer an unforgettable experience at GRAND HOTEL DU LAC VEVEY.
Do you deliver gift boxes internationally?
The GRAND HOTEL DU LAC VEVEY gift boxes are available for international delivery. Shipping costs and times vary depending on the destination, with immediate digital dispatch for a luxurious and wellness experience to offer without delay.
What are the delivery times for gift boxes by mail?
The GRAND HOTEL DU LAC VEVEY gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their stay or service dates at their convenience.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and the recipient can then book their dates at the GRAND HOTEL DU LAC VEVEY establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates at our establishment GRAND HOTEL DU LAC VEVEY.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent to you immediately in digital format, and the recipient can book their dates at our establishment GRAND HOTEL DU LAC VEVEY.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, whichever you prefer. The delivery is immediate and digital, allowing the recipient to book their dates at our establishment GRAND HOTEL DU LAC VEVEY.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate, as it is sent in digital format. This way, you can offer it to your loved one without delay, who can then book their dates at our establishment GRAND HOTEL DU LAC VEVEY.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at GRAND HOTEL DU LAC VEVEY, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At GRAND HOTEL DU LAC VEVEY, we invite you to enjoy your experience promptly to discover our unique universe.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the GRAND HOTEL DU LAC VEVEY establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment GRAND HOTEL DU LAC VEVEY.
Can I modify my reservation made with a gift box?
The modification of your reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment GRAND HOTEL DU LAC VEVEY.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking at the Grand Hôtel du Lac Vevey. This deadline is determined by the general terms and conditions of the establishment GRAND HOTEL DU LAC VEVEY.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the conditions of your gift box at Grand Hôtel du Lac Vevey.
Can I convert my gift box into a gift card?
The GRAND HOTEL DU LAC VEVEY gift boxes cannot be converted into gift checks. You can use them to book a gastronomic or wellness experience at our establishment GRAND HOTEL DU LAC VEVEY.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, GRAND HOTEL DU LAC VEVEY offers suitable gift boxes. You can discover our offers online and choose the one that best fits the occasion, within our establishment GRAND HOTEL DU LAC VEVEY.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for unforgettable moments at the Grand Hôtel du Lac Vevey. You will find unique experiences, ranging from gourmet dinners to wellness treatments, perfect for celebrating these special moments at our establishment GRAND HOTEL DU LAC VEVEY.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and immediate digital delivery for an authentic experience at Grand Hôtel du Lac Vevey.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the GRAND HOTEL DU LAC VEVEY gift boxes are identical to those offered on-site, such as dinners at the EMOTIONS restaurant by Guy Ravet or wellness massages. You can choose from different options, all available at our establishment GRAND HOTEL DU LAC VEVEY.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another is possible depending on availability and reservation conditions at the time of booking, at our establishment GRAND HOTEL DU LAC VEVEY.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from Grand Hôtel du Lac Vevey. You benefit from an advantageous rate and immediate sending of your gift box in digital format. The beneficiary can then book their dates at the GRAND HOTEL DU LAC VEVEY establishment.
Is online payment secure?
The online payment for your gift box is entirely secure to ensure the protection of your banking data at GRAND HOTEL DU LAC VEVEY.
Is payment via group or shared payment possible?
Currently, payment via group or shared funds is not offered for the GRAND HOTEL DU LAC VEVEY gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and luxurious experience at the Grand Hôtel du Lac Vevey. Each box allows you to enjoy a gastronomic dinner or a wellness treatment in our establishment, respecting our tradition of warm and discreet hospitality since 1868. Discover our exclusive creations, such as the ceremonial oil massage or a 5-course dinner at the EMOTIONS restaurant by Guy Ravet, for an unforgettable experience at the Grand Hôtel du Lac Vevey.
Is it possible to pay in installments?
The pay-in-installments option is not available for the gift boxes at GRAND HOTEL DU LAC VEVEY. You can securely pay for your purchase in one go when placing your order on our official website GRAND HOTEL DU LAC VEVEY.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to give, with which the recipient can book their dates at our establishment GRAND HOTEL DU LAC VEVEY.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. This option is available to facilitate your orders at GRAND HOTEL DU LAC VEVEY.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our online store are fully secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at GRAND HOTEL DU LAC VEVEY.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the Grand Hôtel du Lac Vevey website. Specific conditions are detailed at the time of your gift box purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at Grand Hôtel du Lac Vevey.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also download it from your customer account on our official GRAND HOTEL DU LAC VEVEY website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and direct with the establishment GRAND HOTEL DU LAC VEVEY.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment, GRAND HOTEL DU LAC VEVEY.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from the best rate by purchasing directly from our establishment, GRAND HOTEL DU LAC VEVEY.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the GRAND HOTEL DU LAC VEVEY establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the gift box. Take advantage of this personal touch to make your gift even more unique, at GRAND HOTEL DU LAC VEVEY.
Can we add options to your gift box offers?
The gift boxes from GRAND HOTEL DU LAC VEVEY can be customized according to the available options. For example, you can choose between stays, gourmet dinners, or wellness treatments, such as the ceremonial oil massage or the signature massage. These offers are available directly from our official GRAND HOTEL DU LAC VEVEY store.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can thus customize your box to your liking and send it by mail. Enjoy this simplified and secure shopping experience with the Grand Hôtel du Lac Vevey.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. Choose and customize your gift box to your liking to offer a unique experience at the Grand Hôtel du Lac Vevey.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, GRAND HOTEL DU LAC VEVEY.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment GRAND HOTEL DU LAC VEVEY.
Can partially used gift boxes be refunded?
Partially used GRAND HOTEL DU LAC VEVEY gift boxes cannot be refunded. The terms of use are specified at the time of purchase, in our establishment GRAND HOTEL DU LAC VEVEY.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the GRAND HOTEL DU LAC VEVEY establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the GRAND HOTEL DU LAC VEVEY gift boxes, as they concern service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent is possible according to the conditions specified at the time of purchase, in our establishment GRAND HOTEL DU LAC VEVEY.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of it will be necessary to process your request quickly according to the conditions of the GRAND HOTEL DU LAC VEVEY establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased in our official boutique of the Grand Hôtel du Lac Vevey depends on the general terms and conditions of the gift box, available on its description page. These terms specify the refund conditions in case of change of mind after purchase, in our establishment GRAND HOTEL DU LAC VEVEY.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be valid. We recommend checking the establishment's conditions to learn about possible extension options. Enjoy the unique experience offered by the Grand Hôtel du Lac Vevey.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the GRAND HOTEL DU LAC VEVEY establishment.
How can I redeem the cashback?
To redeem the gift box savings, you will receive a digital voucher immediately after your purchase. The recipient can then book their dates directly with the GRAND HOTEL DU LAC VEVEY establishment.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased at GRAND HOTEL DU LAC VEVEY depends on the specific conditions of the establishment. You will receive your refund within 14 days after your request has been validated, in accordance with our refund policy.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Once purchased, gift boxes cannot be canceled. Our gift boxes are designed to offer a unique and unforgettable experience at the Grand Hôtel du Lac Vevey.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes, particularly during special events or peak periods. Please check the available dates when making your reservation at the Grand Hôtel du Lac Vevey.
Is booking with a gift box subject to availability?
The reservation with a gift box at Grand Hôtel du Lac Vevey is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible, in order to benefit from the flexibility and comfort you deserve at our GRAND HOTEL DU LAC VEVEY.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your experience at the Grand Hôtel du Lac Vevey.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at GRAND HOTEL DU LAC VEVEY, have your gift box number ready, which is essential to validate your reservation. This number will allow you to enjoy the unique experience of our establishment GRAND HOTEL DU LAC VEVEY.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. GRAND HOTEL DU LAC VEVEY, with its warm atmosphere and enchanting setting, welcomes you for unforgettable moments. Check the conditions of your gift box to plan your stay according to your wishes.
Can I use my gift box on holidays?
The use of your gift box at GRAND HOTEL DU LAC VEVEY is possible on public holidays, subject to the availability of the establishment. The Emotions restaurant by Guy Ravet and the wellness treatments are accessible to offer you an unforgettable experience, even on public holidays, at our GRAND HOTEL DU LAC VEVEY.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can choose your dates based on the available slots at the time of booking, directly with the Grand Hôtel du Lac Vevey.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the GRAND HOTEL DU LAC VEVEY establishment, by choosing the available dates. The beneficiary can book their dates with the GRAND HOTEL DU LAC VEVEY establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment GRAND HOTEL DU LAC VEVEY.
Can I make a reservation by email with my gift box?
Email booking with a gift box is possible depending on availability and specific conditions at the time of your request, at our establishment GRAND HOTEL DU LAC VEVEY.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the GRAND HOTEL DU LAC VEVEY establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Grand Hôtel du Lac Vevey. Any additional charges or options, such as drinks or additional services, are at your own expense.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. You can thus fully enjoy the unique experience offered by the Grand Hôtel du Lac Vevey.
Can my gift box be used all at once?
Your GRAND HOTEL DU LAC VEVEY gift box can be used in one go to fully enjoy the experience offered, whether for a gourmet dinner, a massage, or a stay. The terms of use are specified at the time of booking, to ensure a harmonious and personalized experience in our establishment GRAND HOTEL DU LAC VEVEY.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our GRAND HOTEL DU LAC VEVEY establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our GRAND HOTEL DU LAC VEVEY establishment.
Is an upgrade possible with an additional fee using my gift box?
An upgrade may be possible depending on availability and the conditions of your gift box. Options may vary depending on the period and demand. Enjoy your experience at Grand Hôtel du Lac Vevey.
Can someone else use my gift box?
The gift box you received is personal and can only be used by yourself. You can book your dates directly with our establishment GRAND HOTEL DU LAC VEVEY.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the chosen services. The terms are specified on your gift box and vary according to the experiences offered at Grand Hôtel du Lac Vevey.
Is an ID required upon arrival when using a gift box?
Upon your arrival at GRAND HOTEL DU LAC VEVEY, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets is subject to the conditions of our establishment GRAND HOTEL DU LAC VEVEY.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can choose their stay dates and enjoy the unique experience at Grand Hôtel du Lac Vevey.
Do I need to create a customer account to purchase a gift box?
You do not need to create a customer account to purchase a gift box. You can place an order as a guest and enjoy your experience at Grand Hôtel du Lac Vevey.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, subject to availability and reservation conditions at the Grand Hôtel du Lac Vevey. Enjoy the experience at your own pace in our establishment GRAND HOTEL DU LAC VEVEY.
What are the check-in and check-out times?
The check-in and check-out times at GRAND HOTEL DU LAC VEVEY are typically set at 3:00 PM for check-in and 12:00 PM for check-out. These times may vary depending on the type of gift box chosen, we invite you to verify them at the time of your reservation at our establishment GRAND HOTEL DU LAC VEVEY.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy stays, gourmet dinners, wellness treatments, or gift certificates of a determined amount, according to the experience selected at Grand Hôtel du Lac Vevey.
What is the difference between a gift box and a free amount voucher?
A gift box from GRAND HOTEL DU LAC VEVEY offers a selection of predefined experiences, such as a dinner at the EMOTIONS restaurant by Guy Ravet or a massage, while an open amount voucher allows you to pay for a service of your choice up to the indicated value. Enjoy these privileged moments in our establishment GRAND HOTEL DU LAC VEVEY.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can review them in detail before making your purchase to fully enjoy your experience at Grand Hôtel du Lac Vevey.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment by providing the unique code that was given to you. This will allow you to fully enjoy the unique experience offered by the Grand Hôtel du Lac Vevey.
Can the gift box be transferred to a third party?
The GRAND HOTEL DU LAC VEVEY gift box can be given to a third party. Simply indicate the recipient's name during the order or specify it later. Enjoy the unique experience of our establishment, GRAND HOTEL DU LAC VEVEY.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, in our establishment GRAND HOTEL DU LAC VEVEY.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment GRAND HOTEL DU LAC VEVEY.
What is the validity period of a gift box?
The GRAND HOTEL DU LAC VEVEY gift boxes are valid for a period of one year from the date of purchase. This validity allows the recipient to fully enjoy the experience offered at our establishment, GRAND HOTEL DU LAC VEVEY.
Are children allowed?
GRAND HOTEL DU LAC VEVEY welcomes children, but it is recommended to check the specific conditions at the time of booking to fully enjoy your stay at this establishment GRAND HOTEL DU LAC VEVEY.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance unfortunately cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the GRAND HOTEL DU LAC VEVEY establishment.
Is the spa access private?
Access to the spa at Grand Hôtel du Lac Vevey depends on the specific conditions of the chosen gift box. The offered massages, such as the Ceremonial Oil Massage or the Signature Massage, are private services. To fully enjoy these moments of relaxation, check the details of your gift box at Grand Hôtel du Lac Vevey.
What types of gift boxes do you offer?
We offer gift boxes for gourmet dinners, wellness massages, and gift vouchers usable at our establishment GRAND HOTEL DU LAC VEVEY.